Refund policy
Return & Exchange Policy
At Gutty Food, all products are prepared and handled as food and beverage items. For health, safety, and hygiene reasons, we do not accept returns, exchanges, or cancellations once an order has been prepared, dispatched, or delivered.
No Returns or Exchanges
Due to the perishable nature of our products, all sales are final. We cannot accept returned food items, opened items, used items, or products that have left our control after delivery.
This policy applies to all food, beverages, packages, meals, and any related products purchased from our store.
Damaged, Incorrect, or Missing Items
Please inspect your order immediately upon delivery. If your order arrives damaged, incorrect, incomplete, or there is an issue with the product, please contact us as soon as possible at:
When contacting us, please include your order number, a clear description of the issue, and photos if applicable.
We will review the issue and, if approved, we may offer a suitable solution such as a replacement, store credit, or refund at our discretion.
Order Issues
Claims related to damaged, incorrect, or missing items must be reported on the same day of delivery. Requests submitted after this period may not be accepted.
Refunds
Refunds are only considered in cases where the issue is confirmed by our team, such as receiving the wrong item, missing items, or a product quality issue.
If a refund is approved, it will be processed to your original payment method within 10 business days. Please note that banks or payment providers may take additional time to process and post the refund.
Contact Us
For any questions regarding your order or this policy, please contact us at: